Privacy Policy

Welcome to The Greenery Shop (“we”, “our”, or “us”). We are committed to protecting your privacy as you explore our collection of container-ready trees, climbing plants, vegetable seeds, and other garden essentials. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.greenerysshop.com.

1. Information We Collect

We collect information to provide better services to all our gardening enthusiasts:

• Personal Information: When you make a purchase (such as our Autumn Colour Trees or Brassica plants), we collect your name, email address, shipping address, payment information, and contact details.
• Transaction Data: Details about payments to and from you, including Visa, MasterCard, JCB, or PayPal transaction records.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including which bedding plants or climbing shrubs you view.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to cultivate the best shopping experience:

• To process your orders for container shrubs, vegetable seeds, or other plants
• To manage your account and provide customer support
• To improve our website, products, and services (including our range of climbing perennials and seasonal bedding plants)
• To recommend products you might like based on your browsing history (such as suggesting Buddleja if you’ve viewed flowering shrubs)
• To send you relevant offers and gardening tips (only if you’ve opted in)
• To prevent fraud and ensure the security of our payment systems
• To comply with legal obligations

3. Data Sharing and Disclosure

Like carefully pruning our plants, we’re selective about sharing your data:

• Service Providers: We may share information with third parties who perform services for us (payment processors, delivery companies for your asparagus plants or trees in pots).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger or sale of company assets, we may transfer your information.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We protect your data with the same care we give our nursery plants:

• All transactions are processed through PCI-compliant systems with 256-bit SSL encryption
• We never store your full credit card details on our servers
• Data is stored on secure servers with appropriate technical and organizational measures
• We retain personal data only as long as necessary to fulfill the purposes we collected it for

5. Your Rights

You have rights regarding your personal information, just as you have choices in selecting your garden plants:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing your personal data
• Object: Object to our processing of your personal data
• Data Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like using the right soil for different plants, we use appropriate technologies:

• Essential Cookies: Necessary for our website to function (e.g., shopping cart for your bedding plants)
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant ads

You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

7. International Transfers

As we deliver globally (excluding some Asian countries and remote regions), your information may be transferred outside the UK/EEA. We ensure appropriate safeguards are in place.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy occasionally, just as we update our plant selections. The updated version will be posted on our website.

From our nursery in Salisbury to your garden – we’re committed to protecting your privacy as we help you grow something beautiful.