FAQ

We offer a wide range of high-quality plants including:

• Container-ready trees and shrubs (like our Autumn Colour Trees and Container Shrubs)
• Climbing plants (Climbing Flower Shrubs, Climbing Perennials)
• Vegetable plants and seeds (Brassica & Leafy Green Plants, Artichoke Plants)
• Seasonal bedding plants (Annual Bedding Plants, Bedding Suitable for Containers)
• Specialist varieties like Buddleja and Asparagus Plants

Our plants are perfect for gardeners looking to create beautiful outdoor spaces, urban container gardens, or productive vegetable patches.

Every plant is hand-selected and carefully prepared by our UK-based team in Salisbury. We use climate-adapted packaging with moisture control to ensure your plants arrive in perfect condition. Our eco-friendly packaging uses recycled materials whenever possible.

For Perennials & Shrubs:

• Water lightly immediately upon arrival
• Plant within 48 hours for best results

For Bedding Plants:

• Keep in their temporary pots for 1-2 days to acclimatise

Winter deliveries of hardy varieties like Brassica plants come with special cold weather packaging.

Express Shipping (£12.95):

• Carriers: DHL or FedEx (tracked delivery)
• Delivery Time: 10-15 days after dispatch
• Ideal for seasonal plants like Autumn Colour Trees or time-sensitive bedding plants

Free Standard Shipping:

• Available for orders over £50
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Perfect for larger orders of container shrubs or climbing plants

We typically process orders within 1-2 business days as we carefully inspect each plant before dispatch. You’ll receive tracking information via email once your order is on its way.

We ship worldwide except to some Asian countries and remote regions. If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

We offer a 15-day returns window from the date of delivery. If you’re not completely satisfied with your plants:

• Email [email protected] with your order details
• We’ll replace or refund any plants that arrive damaged or unhealthy

Our Happiness Guarantee means we stand by the quality of every plant we ship.

While we take every care with packaging, if your plants arrive damaged please contact us immediately with photos of the damaged items. We’ll either replace the plants or issue a refund – whichever you prefer.

You can reach our customer service team at:

• Email: [email protected]
• Postal Address: 83 The Maltings, Salisbury, GB SP1I 8WJ

We typically respond to emails within 1 business day.